> For the complete documentation index, see [llms.txt](https://www.degenbot.wiki/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.degenbot.wiki/help-and-account.md).

# Help and account

Fix common problems, protect your account, and find straightforward answers.

For a missing message or an unresponsive menu, begin with [Troubleshooting](/help-and-account/troubleshooting.md). For a suspicious account or a request for secrets, read [Security and privacy](/help-and-account/security-and-privacy.md).

| Page                                                                          | When to use it                                                                        |
| ----------------------------------------------------------------------------- | ------------------------------------------------------------------------------------- |
| [Troubleshooting](/help-and-account/troubleshooting.md)                       | The bot does not reply, access is restricted, or an outcome needs investigation.      |
| [Security and privacy](/help-and-account/security-and-privacy.md)             | You need to verify an account, protect your identity, or handle a suspicious request. |
| [Billing and cancellation](/help-and-account/billing-and-cancellation.md)     | You need renewal details or the cancellation route for an actual purchase.            |
| [Risk and responsible use](/help-and-account/risk-and-responsible-use.md)     | You need to understand what the service does not guarantee or do on your behalf.      |
| [Frequently asked questions](/help-and-account/frequently-asked-questions.md) | You need a direct answer to a common product question.                                |
| [Glossary](/help-and-account/glossary.md)                                     | A market, alert, or performance term is unfamiliar.                                   |

For account-specific help, use the support destination displayed by the verified bot or the platform where you purchased membership. Do not trust an unsolicited direct message merely because it uses the Degen name.

Send only the information needed to investigate. Never include passwords, login codes, full payment-card details, wallet recovery phrases, or exchange secrets.