> For the complete documentation index, see [llms.txt](https://www.degenbot.wiki/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.degenbot.wiki/help-and-account/billing-and-cancellation.md).

# Billing and cancellation

Find renewal details and manage a Whop membership without confusing muting with cancellation.

Your purchase record controls the price, currency, billing period, and included access. This guide does not promise a specific subscription price, trial, refund, or lifetime plan.

### Purchases made through Whop

Whop's billing portal provides membership details, renewal information, payment methods, and billing history. On the website, sign in to the purchase account and go to **Profile → Orders**, then select the subscription. See [Whop's billing-portal instructions](https://docs.whop.com/payments-and-billing/manage-billing/billing-portal).

### Stop future renewals

On Whop's website, open **Profile → Orders**, choose the membership, and select **Cancel membership**. In the app, use your profile and **Manage Orders**, then choose the subscription and cancellation option.

Whop describes ordinary member cancellation as stopping renewal while retaining access through the paid period. Check the confirmation and end date shown for your membership. Cancellation and a refund request are different actions. See [Whop's current cancellation instructions](https://docs.whop.com/memberships-and-access/cancellations-and-refunds/cancel-a-subscription).

### What does not cancel a membership

Muting notifications, blocking the Telegram bot, leaving a community, or deleting a chat is not the billing cancellation process. Complete cancellation through the provider that charged you and keep the confirmation.

If the receipt names a different billing provider, use that provider's official subscription-management route rather than assuming Whop controls it.

### Refunds and payment problems

Use the policy and support options attached to the actual purchase. This guide does not establish a refund entitlement or promise a response within a particular time.

For a failed payment, unexpected renewal, duplicate charge, or access mismatch, report the relevant purchase reference privately through the purchase account. Do not send full card details to the bot or a public group.

### Before a new purchase

Read the currency and renewal period carefully. An old business-plan price or screenshot is not a binding description of the current offer. Avoid purchasing twice while an unresolved activation issue is being investigated.